Frequently Asked Questions (FAQ)
Q1: Can you ship orders to my work address?
A: Due to increased security risk of credit cards, we can only ship to the billing address or alternate address on file with your credit card company. You may add alternate address information to most credit cards by contacting your bank via the toll free number on the back of your credit card. If this option is not suitable, you can Western Union or mail in your payment to complete your order.
Q2: Do you accept orders outside USA?
A: Yes, we accept orders all over the world and ship overseas daily. For customers outside USA, we recommend placing your order using our online website or send e-mail to email@example.com with the items you are interested in. We will then reply via e-mail with complete details and totals for payment. We do not accept credit card as payment for international orders. Wire transfer, Western Union or another secure form of payment is required.
Q3: Can you ship to a PO BOX?
A: Yes, even though we primarily ship via UPS, we can still ship by postal service to deliver to your PO BOX. Our shopping cart system only allows UPS services to be selected but we will choose the equivalent shipping method once we receive your order.
Q4: How can I search for an item I am interested in?
A: We offer many ways to search for your item. You can use our navigation bar located on the left side of our website to choose the appropriate categories to narrow your search. There is also a search box on the top left of our website so you may search for key words or even part numbers. Our most powerful feature if our "Search By Vehicle" tool. This is located below the search box and allows you to search by make & model. You may search in all categories or narrow the search down by selecting only the category you are looking for.
Q5: Is it safe to order online using my credit card?
A: When our order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked. When you submit your order, the sensitive information is sent to our secure server that is retrieved only by authorized administrators via secure connection and passworded logs. We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.
Q6: Would I be solicited if I give you my e-mail address?
Q7: If I order from Nippon Power®, would all items be shipped together?
A: All in stock items will normally ship together when physically possible. There maybe times when some items are located in another warehouse location. In this event, we will ship items separately.
Q8: How can I modify an order I already placed?
A: Yes, if the order has not shipped yet, we will gladly modify your order immediately by contacting us via email or phone at 305-805-1321.
Q9: The part I ordered is not working properly, can't be installed or seems defective, what should I do next?
A: Warranty is handled by the manufacturer. In most cases, the problem can be solved by speaking with the manufacturer's technical support. If there is no solution via phone, you may be required to send in your item to the manufacturer for inspection. Upon inspection, the manufacturer will replace or repair the item in a timely fashion.
Q10: How do I track my order?
A: You may submit an order status request via e-mail in reference to your order number to firstname.lastname@example.org or contact us at 305-805-1321. Whenever an item is shipped, you will receive tracking information within 24hrs via e-mail. With this information, you can tracking your package and see the exact date your package will arrive.
Q11: I need to return an item for refund, how do I do this?
A: Any item being returned must be accompanied by a RMA number. You can obtain this RMA number by contacting us via e-mail at email@example.com or via phone at 305-805-1321. Any package without a RMA number will be refused. All items must be new, never used or installed in original packaging for a refund. Restocking fees apply. Please read our Terms & Conditions for more information.
Q12: If no one will be home to accept a package, what will happen?
A: If no one is home to accept the package, the driver may leave the package at your location if the driver's feels it is safe to do so. If the driver does not deem it safe, then a notice will be placed on your door stating that a another delivery attempt will be made the following business day. If another delivery attempt is not convenient, then you may contact the courier to arrange a suitable redelivery date, or request the package to be picked up at your local pick up location.
Q13: If I place an order and something is out of stock, what happens to the order?
A: We will contact you via phone and/or e-mail to discuss whether to wait for backorders to ship together, or to ship separately as soon as they are available. You will not be charged for any items which are on backorder until the item ships from our warehouse. Exceptions include deposits required for special ordered items.
Q14: When will you charge my credit card for my order?
A: We do not charge debit or credit cards until the order is ready to be shipped. All orders that are placed will only be charged when the goods are ready to be dispatched. Exceptions include deposits required for special ordered items or orders shipping from another warehouse / manufacturer.
Q15: What is the time limitation for notification of damage in transit or misship claims?
Damage in transit: If goods arrive in a damaged condition you must make contact the courier immediately and it will be your responsibility to inform us within 5 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 5 days from delivery.
Incorrect Goods: It is your responsibility to notify us of any incorrect goods supplied immediately within 5 days from delivery and we will advise you of the correct procedure for rectifying this.
Non-Deliveries: You must notify us within 5 days from the expected delivery date. The courier is liable for lost packages and may take up to 8 business days for claim process to be completed until reshipment of your order is initiated.
Q16: I have been sent the wrong item, how do we fix this problem?
A: It is your responsibility to notify us of any incorrect parts supplied within 5 days from delivery. The correct part will be shipped and a prepaid return label will be sent to you to return the incorrect part.
Q17: I looked at a product awhile ago, and when I recently revisited the webpage the price and/or product has changed. Why did this happen?
A: All our prices and product listings are displays in real time. If any changes are made to the price or product, it will happen and be effective immediately. This allows us to bring you the most up to date information and pricing prior to you purchasing. It is not uncommon for manufacturers to change pricing and product applications frequently.